Returns and Refunds Policy
RETURNS AND REFUND POLICY
Last updated: January 19, 2026
At Hori Beauty, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions.
1. RETURN REQUEST PERIOD
You have 3 business days from the receipt of your order to request a return.
Requests outside this period will not be accepted.
2. CONDITIONS FOR RETURNS
For a return to be approved, the product must meet the following:
- Unopened and unused product
- Original packaging intact
- Security seals unbroken
- No signs of tampering
⚠️ Important: For hygiene reasons, we do not accept opened, used, or damaged sealed products.
3. HOW TO REQUEST A RETURN
To start the process:
Send an email to hello@skinovabeauty.mx within 3 business days.
Include:
- Order number
- Full name
- Reason for return
- Product photos (if applicable)
Once approved, we will send you a complimentary return label.
4. RETURN SHIPPING COSTS
Return shipping is completely free.
Hori Beauty covers the cost of the return label.
5. REFUND METHODS
- Refund to original payment method: if all conditions are met
- Store credit: in case of loss or failed delivery due to reasons beyond the customer's control
6. PROCESSING TIMES
- Review and approval: 1 to 3 business days
- Bank refund: 5 to 10 additional business days (depending on the bank)
7. NON-RETURNABLE PRODUCTS
Returns are not accepted for:
- Opened or broken-sealed products
- Products without original packaging
- Used products
- Products damaged by misuse or tampering
8. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged product:
- Take photos upon package receipt
- Contact us immediately
- Send evidence of product and packaging damage
9. LOST OR UNDELIVERED PRODUCTS
If an order is lost or not delivered:
- A store credit for the full purchase value will be issued
- You can use it for future purchases at horibeauty.com
10. EXCEPTIONS
We reserve the right to refuse returns that do not comply with this policy.
11. CONTACT
For questions or requests: